Help Scout Overview 2026: Used By 34 Brands

About Help Scout

Helpscout is a customer-centric customer support solution. Use it to connect multiple emails to one single platform and collate all customer queries in one place. Build an extensive database of customer how-to's and resources, and dynamically share those resources via a sleek chat bot.

Category:

CX & Support

Tags:

Help Desk

Languages:

English

Help Scout Media

No items found.

Help Scout

Demo

Help Scout

Demo

Help Scout

Demo

This Tool Is Not Verified

You can easily upgrade

Upgrade

Help Scout Pricing

Help Scout’s Standard plan starts at $22/month and includes a beacon help widget and automated workflows, while the Pro plan at $65/month adds AI Drafts and tiered discounts.

Basic

Best option

per month

Starts with 50 Contacts per MonthInbox with All ChannelsDocs Knowledge BaseHelp Widget with Al AnswersUnlimited Al DraftsBasic Reporting

Basic

Best option

per month

Starts with 100 Contacts per MonthMultiple Inboxes and Docs SitesAPI and 100+ IntegrationsAdvanced ReportsCSAT RatingsCustomer Properties

Basic

Best option

per month

Starts with 100 Contacts per MonthSalesforce, Jira, Hub Spot AppsCustom FieldsAdvanced PermissionsAdvanced Views & WorkflowsRestricted Docs Sites

This Isn't Verified

This tool has not yet claimed and verified their profile on 1800DTC. Work here? Click below to get started.

Claim Your Profile

FEATURED CASE STUDY

Help Scout Overview

Tool Of The Month

Each month we select one tool to feature as our Tool of the Month. The tool is usually widely adopted by brands on our platform or is newly trending in tech stacks.

10% off your first year

Patrol

Built alongside the disability community and accessibility leaders, Patrol helps Shopify brands and small businesses become more accessible and automate ADA Compliance.
Over 2,467,799 accessibility violations resolved.

Connect with Patrol

Subscribe to the 1-800-Hotline

DTC tools, trends & strategies weekly

Redirecting to subscribe…

Help Scout Key Integrations

MailChimp

With Mailchimp you can send newsletters and automated emails. You can build your email list with form or import your known contacts. Mailchimp offers pre-designed email templates and a drag and drop email builder.

Hubspot

HubSpot is an award-winning inbound sales, marketing, service, and CRM platform, that helps businesses implement inbound in their businesses. It's used across all industries, but for eCommerce it's typically integrated with WooCommerce.

Shopify

Shopify is a commerce platform that allows anyone to set up an online store and sell their products. It's the go-to eCommerce platform for young direct-to-consumer brands. Its ease of use and setup is what's most attractive to merchants, but also the incredibly vast Shopify app store.

Mixpanel

Mixpanel is a tool that allows you to analyze how users interact with your website. It’s designed to make teams more efficient by allowing everyone to analyze user data in real-time to identify trends, understand user behavior, and make decisions about your product.

Magento

Magento is an eCommerce platform. Magento gives you the power to create unique and engaging shopping experiences. Enjoy rich, out-of-the-box features, an unlimited ability to customize, a flexible headless architecture, and seamless third-party integrations.